Frequently Asked Questions

Are my goods insured?
Yes, we have Limited liability Insurance in place that covers up to £40 per item. And we also have Extended Insurance on offer that covers up to £50,000. If the total value of your goods is higher than £50,000, please let us know and we can attain an insurance quotation for a higher value.

 

If I pack the boxes myself, are my goods still insured for the removal?
The short answer is no. If you pack yourself, insurers will not accept liability for anything packed into boxes as the items could have been broken beforehand etc. Most of our customers that pack themselves usually pay a little extra for us to pack the breakable items. This ensures their valuable items are insured for the removal.

 

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Are plant pots insured in the removal?                                                                                              No, our insurance does not cover any plants or plant pots for the removal. Also, we cannot store any live plants.

 

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What if I accept your quote, and then find out I’m no longer moving?This is absolutely fine. We will NOT charge you for any work that we do not do.

Do you move pianos?                                                                                                                          We have specialist vehicles, equipment and staff experienced in moving pianos.

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