Frequently Asked Questions
Are my goods insured?
Yes, we have Limited liability Insurance in place that covers up to £40 per item. And we also have Extended Insurance on offer that covers up to £50,000. If the total value of your goods is higher than £50,000, please let us know and we can attain an insurance quotation for a higher value.
If I pack the boxes myself, are my goods still insured for the removal?
The short answer is no. If you pack yourself, insurers will not accept liability for anything packed into boxes as the items could have been broken beforehand etc. Most of our customers that pack themselves usually pay a little extra for us to pack the breakable items. This ensures their valuable items are insured for the removal.
Are plant pots insured in the removal? No, our insurance does not cover any plants or plant pots for the removal. Also, we cannot store any live plants.
What if I accept your quote, and then find out I’m no longer moving? This is absolutely fine. Don’t panic! We will NOT charge you for any work that we do not do.
Do you move pianos? Yes. We have specialist vehicles, equipment and staff experienced in moving pianos.
What do removal costs include?
Our removal prices are tailored to your needs.
(Packing Materials, Moving Teams, Travel Time, Dismantling & Reassembling, Customs Clearances, Parking Suspensions, Road Closures, Fuel, Vehicle Insurance, Empty Box Deliveries ahead of the move, Empty Box Collections after the move)
What items CAN NOT be moved or stored? Flammable liquids, gases however they are contained cannot be submitted for removal. Paint and oil cannot be transported either due to the high risk of damage to your goods should they leak. The same rules apply for storage with the addition of foodstuffs. There are other items that cannot be stored or moved, like firearms, ammunition, jewellery and drugs. For a full and detailed list of exclusions, request and read the terms and conditions
How much notice do you require? Household Removals and storage are usually booked between 14-18 days before the expected move takes place. Please always try to give as much notice as possible.
Will you empty my loft? We will empty your loft as long as it is safe to do so. The access to the loft must have a fixed staircase or ladder, be properly floored and have lighting. If any of these conditions are not met, then you will have to empty the loft before the removal van arrives.
Do I have to empty my drawers? As long as there are no heavy or breakable items left in drawers then it is usually ok to leave them full. Some types of furniture like self assembly units don’t travel well and it is advised that you empty these completely. As long as the furniture itself is sturdy then items like clothing and bedding can and should be left in.
Do you carry out internal removals? If you are moving anything internally at your premises, we can supply staff and equipment for this without the added cost of a van.
Can you dispose of my unwanted furniture? We can dispose of your unwanted furniture at an additional cost of labour and for the disposal fees.
Do you move pianos? We have specialist vehicles, equipment and staff experienced in moving pianos.
How Can I Pay?
How can I pay? Your move can be paid via cheque, debit card, BACS or cash.
Do I pay in advance? Once you have accepted our quote, full payment is required before moving day.